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Privacy Policy

Sorcha Isibeal Coaching
Effective Date: 11 April 2025

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1. Introduction

Sorcha Isibeal Coaching (“we”, “our”, or “us”) is committed to protecting and respecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, services, or interact with us in any way.

This Privacy Policy applies to www.sorcha-lifecoach.co.uk and all associated services, including coaching programs, digital downloads, branding services, and email communications.

By using this site or providing us with your personal information, you agree to the terms set out in this Privacy Policy.

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2. Who We Are

We are a spiritual life coaching and branding business offering coaching programs, online content, intuitive development, and digital creative services.

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3. What Personal Data We Collect

We may collect the following categories of personal data:

a. Information You Provide to Us

  • Name

  • Email address

  • Phone number (if provided)

  • Billing address

  • Payment information (via Stripe, PayPal, etc.)

  • Business information (if applicable)

  • Responses to surveys or forms

  • Any information provided during coaching sessions or email correspondence

b. Automatically Collected Information

  • IP address

  • Browser type and version

  • Device type

  • Referring website/source

  • Pages visited, time spent, and click behaviour

  • Location data (approximate based on IP)

c. Sensitive Data

We do not intentionally collect special category data (such as data about your health, beliefs, or ethnicity) unless it is voluntarily provided as part of a coaching engagement and is handled with additional care.

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4. How We Collect Your Data

  • When you fill out a form or contact us via the website

  • When you purchase a service or product

  • When you opt into our email newsletter

  • Through cookies and tracking tools

  • During coaching sessions or correspondence

  • Through third-party integrations (e.g., payment gateways, analytics tools)

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5. How We Use Your Personal Data

We will only use your personal data when legally permitted. The most common lawful bases we rely on include:

a. Consent

You have given clear consent for us to process your data (e.g. for receiving marketing emails or signing up for free resources).

b. Contractual Necessity

Processing is necessary to perform a contract with you (e.g., to provide coaching services, process payments).

c. Legal Obligation

We may process your data to comply with UK laws and regulations (e.g., financial records).

d. Legitimate Interests

We may use your data where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights.

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6. How We Use Your Information (Detailed)

  • To provide coaching, mentoring, or digital branding services

  • To deliver products and resources you have purchased or opted into

  • To communicate with you (support, questions, follow-ups)

  • To send newsletters, updates, and marketing (with consent)

  • To process payments securely

  • To understand user behaviour and improve our site

  • To comply with legal and tax obligations

  • To protect, investigate, and deter against unauthorised or illegal activity

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7. Who We Share Your Data With

We do not sell your personal data. We may share your information with trusted third-party processors who support our business operations. These may include:

  • Google Mail (for email communication)

  • Google Drive (for storing documents securely)

  • Payment processors (Stripe, PayPal, Wix payments)

  • Email marketing tools (Wix)

  • Analytics providers (Google Analytics, Meta Pixel)

  • Website hosting providers (Wix)

All third parties are required to comply with UK GDPR and are only permitted to use your data for specified purposes.

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8. International Data Transfers

Some of our third-party service providers (e.g., Google, Stripe) may process your personal data outside the UK, including the EEA and the United States. Where data is transferred internationally, we ensure appropriate safeguards are in place, such as:

  • Data Processing Agreements (DPAs)

  • Standard Contractual Clauses (SCCs) approved by the UK government

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9. Marketing and Communications

You will only receive promotional content if you have opted in. You may unsubscribe at any time by:

We may use your data to send:

  • Coaching updates and event invites

  • Product and service announcements

  • Free resources and newsletter content

  • Feedback surveys and testimonials (with consent)

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10. Cookies and Tracking

Our website uses cookies to:

  • Improve site functionality

  • Measure site performance

  • Remember user preferences

  • Track user behaviour for analytics and advertising

You can accept or decline cookies through your browser settings. Third-party cookies (such as from Google Analytics or Meta) may track your interaction across other websites. For more on cookies, see our [Cookie Policy] (you can create a separate one or keep it in this doc).

To manage your cookie settings or opt out of analytics, visit:
https://tools.google.com/dlpage/gaoptout

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11. How Long We Keep Your Data

We keep your personal data only as long as necessary for the purposes set out in this policy or to comply with legal, tax, or reporting requirements.

Examples:

  • Email list data: Until you unsubscribe or after 12 months of inactivity

  • Coaching records: Up to 6 years (for legal accountability)

  • Payment info: Handled and stored securely by third-party providers only

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12. Data Security

We take your data seriously. Measures include:

  • SSL encryption for all website data

  • Secure, password-protected storage systems

  • Access controls to restrict data within our team

  • Secure email communication via Google Mail

However, no method is 100% secure. We recommend you use strong passwords and avoid sharing sensitive personal info online unless necessary.

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13. Your Rights Under the UK GDPR

You have the right to:

  • Access – Request copies of the data we hold about you

  • Rectification – Request corrections to your personal data

  • Erasure – Ask for your data to be deleted ("right to be forgotten")

  • Restrict processing – Limit how we use your data

  • Object – Stop us from processing your data in certain ways

  • Portability – Request your data in a transferable format

  • Withdraw consent – At any time, for any reason

  • Complain – To the ICO (Information Commissioner’s Office)

To exercise any of these rights, contact us at:
info@sorcha-lifecoach.co.uk

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14. Children’s Privacy

This website is not intended for children under 13. We do not knowingly collect data from children. If you believe your child has shared data with us, please contact us immediately and we will delete it.

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15. Automated Decision-Making

We do not use your data for automated decision-making or profiling that produces legal effects or significantly affects you.

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16. Data Breaches

In the unlikely event of a data breach, we will:

  • Notify affected individuals within 72 hours (where required)

  • Take steps to mitigate risks and prevent future breaches

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17. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in law, technology, or business practices. The latest version will always be available on our website.

Last Updated: 11 April 2025

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18. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Sorcha Isibeal Coaching
Email: info@sorcha-lifecoach.co.uk
Website: www.sorcha-lifecoach.co.uk

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